Aurivante Privacy Policy
Last Updated: March 16, 2024
At Aurivante, we deeply respect the privacy of our customers and visitors to our website. This Privacy Policy outlines how we collect, use, disclose, and protect the personal information you provide when you use our services, reserve wine selections, sign up for communications, or visit our website.
Collection of Personal Information
When you interact with Aurivante, such as placing a reservation, purchasing wine, signing up for our newsletter or communications, or contacting customer service, we may collect personal information including:
-
Contact Information: Your name, email address, phone number.
-
Shipping Information: Your delivery address.
-
Billing Information: Your billing address and payment details (processed securely by our payment partner, Stripe; we do not directly store your full card details).
-
Reservation/Order Details: Information about the wine selections you reserve or purchase.
-
Communications Preferences: Your choice regarding receiving marketing emails.
-
Technical Information: When you visit our website, we may collect standard technical information such as IP address, browser type, and browsing behaviour.
Use of Personal Information
-
Fulfilling Reservations & Orders: To process your reservations, payments, and arrange delivery of your wine selections.
-
Customer Service: To respond to your inquiries, provide support, and communicate with you about your orders.
-
Communications: To send transactional emails related to your orders (confirmation, shipping updates). If you provide explicit consent, we may also send you marketing emails, newsletters, and information about Aurivante events and releases. You can unsubscribe from marketing communications at any time using the link provided in the emails.
-
Website Improvement: To understand how visitors use our website and improve its functionality and user experience.
-
Legal Compliance: To comply with applicable legal and regulatory obligations (e.g., age verification for alcohol sales, tax requirements).
Protection of Personal Information
We take the security of your personal information seriously. We implement reasonable physical, technical, and administrative safeguards designed to protect your data from unauthorized access, use, alteration, or disclosure. Access to personal information is restricted to personnel who require it for their job functions. We also require our trusted third-party service providers who may handle your information to maintain appropriate security measures.
Disclosure of Personal Information
-
Service Providers: With third-party vendors who perform essential services on our behalf, such as payment processing, order fulfillment and delivery, email service providers, and website hosting. These providers are only given the information necessary to perform their specific services and are contractually obligated to protect your data.
-
Legal Requirements: If required by law, regulation, legal process (like a court order or subpoena), or governmental request.
-
Protection of Rights: To protect the rights, property, or safety of Aurivante, our customers, or others (e.g., fraud prevention).
Data Retention
We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including fulfilling your orders, providing services, maintaining records for legal or tax purposes, and resolving disputes, unless a longer retention period is required or permitted by law.
Your Rights
Depending on your location (e.g., UK/EEA), you may have certain rights regarding your personal information, such as the right to access, correct, delete, or restrict its processing. Please contact us using the details below to inquire about exercising these rights.
Changes to this Privacy Policy
We may update this Privacy Policy occasionally to reflect changes in our practices or legal requirements. When we make changes, we will post the updated version on our website and update the "Last Updated" date. We encourage you to review this Policy periodically.
Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Email: support@aurivante.com
Phone: +44 (0)20 7098 18887